Extension of Professional Accomplishments


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Extension of Professional Accomplishments

Casino Table Games Dealer; Seven Cedars Casino, Sequim, WA, 1994-1996

       Provided superior face to face guest centered service in a fast paced, commercially driven environment.

       Succeeded in accurately dealing Craps, Roulette and Blackjack games involving rapid transfers of money.

       Sought by guests due to friendly, consistently accurate, and prompt service.

       Performed all duties/tasks according to procedure with strong attention to detail.

       Demonstrated superior communication skills with guests, staff and management.

       Cooperated with team to ensure enhanced gaming experience for guests.

       Calculated payoffs in micro seconds using strong math skills.

       Handled buy in/cash out transactions accurately and efficiently.

       Maintained professional, cheerful, and enthusiastic attitude.

       Accommodated peers and shift manager regarding shift changes and overtime; flexible.


Office Assistant; College of Forest Resources, University of Washington, Seattle, WA, 1994

       Provided key support services to grants coordinator.

       Typed grant proposal letters critical to funding utilizing proofreading and strong grammatical skills.

       Compiled grant opportunities into a database utilizing strong attention to detail.

       Performed research and classification using the USDA Current Research Information System.

       Learned complicated information quickly.

       Maintained filing system so that staff and graduate students had ready access to grants.

       Prioritized, organized and multitasked in a conscientious manner.

       Performed administrative support functions such as mail sorting/routing, Dictaphone translation, photo-copying, answering/routing phone calls, and errand running with a positive attitude.


Retail Sales Associate, Fashion, The Limited, Seattle, WA, 1988-1989

       Achieved sales award for most accessories sold.

       Succeeded in meeting and exceeding sales goals utilizing excellent guest centered selling approach.

       Increased store sales by up selling and providing superior guest assistance.

       Demonstrated superior communication skills with guests.

       Greeted and assisted guests maximizing their shopping experience.

       Recommended, selected, and located merchandise determined by guests' buying needs.

       Described merchandise and explained styling capabilities and care to guests.

       Assisted guests with purchasing decisions giving honest outfit appraisal and suggesting alternatives.

       Maintained and communicated strong knowledge of products, sales, promotions and special offers. *

       Explained layaway exchange and return policies.

       Cooperated with team to ensure coverage of sales floor.

       Cashiered an efficient and friendly sales closure experience for the guests.

       Folded, wrapped, and packaged guest purchases with genuine consideration and care.

       Received letter of commendation from an exceptionally satisfied guest.

       Arranged window and in-store displays to promote and maximize weekly sales.

       Ensured that products were available to guests and presented according to boutique store standards.

       Organized accessories and neatly pressed or folded garments ensuring they were sized appropriately.

       Shared tasks with sales team to ensure store appearance neat and clean at all times.

       Maintained cheerful and enthusiastic attitude with sales team and management.

       Collaborated with sales team and management to ensure daily sales goals were reached or exceeded.


Retail Sales Associate, Burien Special Foods, Inc, Health and Beauty, Burien, WA, 1987-1988

       Greeted and assisted guests to their satisfaction with health and beauty merchandise selection and purchase.

       Promoted to selling Bare Escentuals cosmetics including product demonstrations.

       Explained health food merchandise and various potential uses to guests.

       Communicated sales, promotions and special offers to guests in a cheerful manner.

       Learned importance of repeat business and strong guest relationships.

       Cashiered transactions accurately in a warm and friendly manner.

       Ensured all merchandise was priced, stocked, organized and attractively displayed.

       Researched and retained complicated product knowledge.

       Collaborated enthusiastically and cooperatively with sales team and management to complete tasks.

       Promoted from stock clerk to retail associate.

       Developed knowledge of basic retail concepts.

       Received store inventory and verified accuracy of invoice.

       Stocked merchandise in correct locations throughout store.

       Priced merchandise in accurate manner using pricing tool.

       Maintained clean store appearance at all times.


What I offer is the ability to quickly learn new tasks, written/verbal communication skills, teamwork, adaptability and customer centered sales and service skills. I feel exceeding expectations, constantly improving, staying busy, and maintaining a positive attitude are essential workplace qualities that I can deliver.


I have work experience performing basic office functions and with over ten years of customer service experience in various positions, including sales, I understand the value of excellent communication, teamwork and a positive attitude.




Workplace Beliefs/Ideals


Exceptional guest centered service, the customer comes first.

Communication, goals are reached when everyone has the same sheet of music

Teamwork, reaching goals in harmony and cooperation




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